Unified Communications

What is Unified Communications?

Unified communication platforms are a lot like VoIP systems, just with more capabilities. Intended primarily for business collaboration, UC tools come equipped with efficient communication platforms and user-friendly interface systems. UC technology streamlines real-time communication efforts across multiple devices within the workplace.

Some of the most popular UC solutions are:

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• Instant messaging

• Video conferencing

• Screen sharing

• Speech recognition

• Voicemail, email, and SMS integration

• VoIP call support services

Key Benefits of Unified Communications

Multiple Devices -

Single Experience

Get a communications experience that’s consistent across all of your devices. Stop a conversation on one device and pick it up on another. It’s that simple.

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Harness The Power Of Teams

Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and idea across business silos.

Increased Business Productivity

With collaboration, conferencing and messaging all rolled into a single, unified service, employees spend less time trying to connect and more time engaged in productive communications.

An effective contact centre solution can enable your business to: 

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• Attract and retain customers

• Keep callers well-informed

• Empower customers

• Ensure agent productivity

• Manage efficiently

• Streamline operations

Improve your customer experience

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Engage with customers anytime, anywhere, in any channel, using any device.

With YTL’s contact centre solutions, you can give your customers a fully integrated omni-channel experience

without straining your IT resources or spend.

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Contact centre features and benefits

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Whether you have a small contact centre with a few customer service agents or a large, multi-site centre in need of multimedia capabilities, YTL can provide you with a contact centre solution that will help you help streamline business operations and boost customer satisfaction.

Why Choose YTL as your trusted supplier

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• Industry-leading, UK- based customer service

• Premium partnerships with all major networks

• Tailored and scalable solutions for businesses of any size

• Your own dedicated account manager

• Industry experts with many years’ industry experience

• Choose from a range of telephone systems, On Premise, Hybrid or Cloud

• Increase productivity and enhance business performance