Case Studies

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James Clay are an importer of European beers, based in Brighouse with other sites in London and the Midlands. With over 500 accounts on their books, James Clay delivers high-quality continental beer to pubs, bars and bottle shops around the UK.


The company needed to take its telecoms to the next level to systems which included live call reporting and analysis of team calls. Having the technology to do this, would provide their management team with a level of confidence that was needed in that area.

Read the James Clay case study here

Juice Personnel has been a YTL client since 2014. The company was established seventeen years ago, by Commercial Director, Kelly Smith, who is still personally involved on the recruitment consultancy front. They are one of the longest standing recruitment agents in Wakefield, outside of corporate recruitment agencies like Reed or Hays.

Kelly met YTL Development Director, Rachel Rowling, at a business event. The main challenge Juice Personnel faced with their old system was the lengthy turnaround time to get faults fixed, which meant that several sales calls were potentially lost as a result. 

Read the Juice Personnel Case Study here

Penmann Climatic Systems designs and implements bespoke product cooling and conditioning systems, as well as air conditioning and ventilation solutions for many of the UK’s most significant and well-respected blue-chip companies across food and drinks brands like PepsiCo, McCain, Nestle, Arla, Britvic, Quorn to name but a few. The company is understandably proud of a 44-year track record of achievement and innovation and delivers projects to business both large and small.  

Penmann has been clients of YTL since January 2000. The company had a requirement to upgrade their digital Panasonic PBX system originally installed two decades ago by YTL to a VoIP system along with an upgrade of their broadband to full-fibre.  The new VoIP system and fibre line were installed in 2019 at the Penmann head office in Otley.

YTL Marketing Manager Lee Pearson met with Penmann Office Manager recently to find out what benefits the new system VoIP telecoms system was providing.

Read the Penmann Climatic Systems Case Study here.

BAS have been clients of Biscuit IT and Yorkshire Telecommunications since 2017. The company had a requirement to replace their Essex based IT supplier and wished to upgrade outdated laptops. Having an IT supplier based 4 hours away proved complicated and felt that they were not getting the IT support when required.


In addition to their IT requirements BAS needed to upgrade an outdated telecom system and required a broadband installation.

Read the Bespoke Acoustic Solutions Case Study here.


Keycare have been providing locksmith services in the UK for nearly 40 years. We worked with Keycare to implement a new phone system that could improve their workflow, improve their organisation and management of staff, and enable them to continue providing excellent customer service across the UK.

Read the Keycare case study here.


We worked with professional football club, Sheffield United, based in Sheffield, South Yorkshire, to upgrade their old phone system in order to find a new, more cost effective and feature-rich solution that could handle incoming calls from fans, internal communications and also facilitate calls to suppliers and partnering organisations.

Read the Sheffield United Client story here.


Leeds-based RNB Group is a growing, successful business that specialise in marketing fulfillment.

We worked together with RNB Group to implement a new IT system that would help them to meet the diverse and changing needs of their wide portfolio of clients while continuing to meet the highest expectations of turn around quality and price.

Read the RNB Client story here.

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Texfelt was established 25 years ago and is a 4th generation family run Yorkshire business. The company upcycles single-use plastics and textile waste to create innovative comfort products.

Yorkshire Telecommunications approached Texfelt five years ago in a review of its business telecoms systems. Since the initial discussions in 2014, YTL has provided several products and services to the company and built a solid working relationship.

Read the Texfelt company spotlight/ testamonial here.

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Yorkshire Telecom (YTL) has been providing business telecoms, mobile and ADSL products, and services to Wakefield-based recruitment agency First Choice Recruitment since 2014.

We worked together with First Choice Recruitment to implement telephony systems that would provide their clients with efficient service.

Read the First Choice Recruitment story here.

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Yorkshire Telecommunications Limited. All rights reserved.