Case Study

Penmann Climatic Systems

Penmann Climatic Systems designs and implements bespoke product cooling and conditioning systems, as well as air conditioning and ventilation solutions for many of the UK’s most significant and well-respected blue-chip companies across food and drinks brands like PepsiCo, McCain, Nestle, Arla, Britvic, Quorn to name but a few. The company is understandably proud of a 44-year track record of achievement and innovation and delivers projects to business both large and small.  

Penmann has been clients of YTL since January 2000. The company had a requirement to upgrade their digital Panasonic PBX system originally installed two decades ago by YTL to a VoIP system along with an upgrade of their broadband to full-fibre.  The new VoIP system and fibre line were installed in 2019 at the Penmann head office in Otley.

YTL Marketing Manager Lee Pearson met with the Penmann Office Manager Judith Lodge recently to gain feedback on how the replacement VoIP system was impacting their business.

“The installation of our new telecom system and fibre upgrade went very smoothly and any small snagging issues were dealt with quickly and efficiently. We have also seen a considerable drop in our phone bills since the new phones were installed.” said Judith Lodge, Office Manager.  In addition, Judith stated that the new system offered more functionality and that the shortcuts and “away” option meant that incoming calls were never missed, or sales opportunities lost.

Penmann engineers are often working onsite and mostly use their mobile phones.  The new VoIP system provides the ability to transfer incoming office calls directly to the relevant engineer working remotely via a one-touch shortcut button. This has improved the efficiency and speed of communication. This was highlighted as another benefit along with the fact that the calls and internet are billed from the same supplier on a single bill.

Further information about Penmann Climatic Systems can be found here.

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