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A Guide for Improving Customer Service On the Phone

Thursday 21 April 2016

Delivering high quality customer service can be difficult to achieve when you’re unable to use body language and facial expressions in a conversation. During a phone call, there’s often very little room for error - so how can you improve your customer service on the phone?

When speaking directly with a member of your team, it doesn’t matter how long someone has been a customer of your business, it’s vital that you give a positive impression - from the manner of your staff to the efficiency of the systems you use.

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We work with many businesses across the UK to help them grow; making sure they have the right systems in place to meet their business needs.

We work with businesses ranging in size, sector and location so no matter where you are or what you need, feel free to get in touch and our experienced team will be happy to talk through how we can best help.

To discuss how YTL can benefit your business communications, call us today on 01924 249499

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