A telecoms system isn’t just a tool that helps your business get by – it can also be a useful business growth tool. A system that is strong, efficient and cost-effective can really be a great investment for businesses who have the ambition to grow.
Improving Customer Service
When customers give your company a call, you need to give them just as good an experience as you would if you had them in your store. You need to prevent waiting times, make sure relevant team members speak to them and make the whole process as smooth as possible so that you do not lose any customers.
A modern, feature-rich telecoms system can help you treat your customers in a positive way with elements such as whisper and auto-attendant.
If your customers hang up feeling that they were listened to and had a positive experience, they are far more likely to stay with your company. They’re also likely to praise your business and recommend your brand to their friends and family.
If a customer doesn’t have to wait too long on the phone, neither does your sales team at the other end.
If members of your team are wasting time forwarding calls and apologising because they are the wrong person to speak to, then they’re not spending valuable time on other areas of the business.
Your sales team could be identifying new prospects, your management team could be working on strategy and your customer service team could be speaking to more customers.
Reducing Repair Costs
If your telecoms system is old and outdated, it’s likely that it will need more repairs and maintenance – which often come with heavy costs.
Getting repairs not only has a financial implication, it also takes away time from those ringing your telecoms company and dealing with them when they arrive.
This time and money could be better spent on working on growing your business – whether on better marketing strategies or hiring new team members.
Working On the Move
Newer telecoms systems have functionality for mobiles – which means that the phones in your office can connect with your mobile phone to forward important calls.
This means that if you’re expecting an important call, you don’t need to chain yourself to the desk or hand out your mobile number. You can still leave the office and go to meetings, collect deliveries etc. all of which contribute to growing your business.
Less Chance of Downtime
A stronger system rarely has downtime. And when it does, it’s likely that it will have a back-up system or you will have access to support.
Systems that experience regular downtime waste time, money and energy on dealing with both the phones system itself and your telecoms company.
Stronger phones have systems in place which prevent this – meaning you can spend your time on other areas of the business that are key to your growth ambitions.
Are you in need of a stronger system?
If you’re looking to invest in a new telecoms system, or want to explore added functionality which can increase your sales, feel free to get in touch and a member of our team will be happy to speak with you about your options.